FULFILLMENT POLICY

Any of our products that are not “Sold Out” we have that item in stock. We sell what we have, we don’t sell then build then ship weeks to months later. Most items will ship same day or within 1-7 business days except for holidays, weekends, acts of God or the government!! Custom orders will have a longer lead time before shipping. All returns are for product price only. We warranty on all our products against manufacturing defects see Warranty Policy. Any of our products can be custom powder coated or engraved for your specific needs such as a shooting event or your name, etc. Please do not ask for a company name or logo.

For product questions, cancellations or returns please contact us through the Contact page.

If you would like to place an order, just go to the item to order completely online and avoid the CC fees. We can take orders over the phone also (CC fees will apply to phone orders), please call or text sales at (269) 830-8881 or have any questions about our products or customization call technical at (269)967 9955 or use our Contact page. Email: rodweber@viperbenchrest.com

Viper brand products are AMERICAN made and warrantied for life! That means even if you purchased it from someone else, we stand with Viper brand products. We will replace it, just send us your old one. We like to evaluate it to help drive improvements.

As always, we warranty Viper brand products against manufacturing defects. If you somehow destroy a Viper brand product or somehow make a Viper brand product unserviceable, please contact us, we will replace it. We will be glad to help. Please call technical at (269)967 9955 or use our contact page. Email: rodweber@viperbenchrest.com.

Many Viper brand products can be custom powder coated or engraved for your specific needs such as a shooting event. Please do not ask for a company name or logo.

If you have any questions about our products or custom powder coat, call technical at (269)967 9955 or use our contact page. Email: rodweber@viperbenchrest.com. or on our Contact page.

WARRANTY POLICY

Viper products are guaranteed against defects in material and workmanship. If you feel one of our tools does not perform as it should, please call or email for suggestions as to its use. Personal modifications to any Viper brand products will void warranty. If a Viper brand product does not perform as designed, please contact Rod for assistance.

We emphasize customer service above all else and strive to provide the best possible tooling. If a tool is not right, it will be repaired or replaced, at our option. In all cases, our liability is limited to replacement of the defective tool.

Warranty items may be honored on a case-by-case basis depending on the scenario.

It is recommended to all customers that prior to using any tool. It is always better to educate yourself and ask questions before ruining an expensive tool.

For any questions or concerns about a warranty associated with a Viper product, please use Contact page.

RETURN POLICY

All sales are considered final from the time of purchase, unless the criteria of the above Warranty Policy have been met.

An item may not be returned for a refund if the product has been used. In the event that a refund is requested, Viper will perform a full inspection on any discrepant product prior to claiming a warranty issue.

Under no circumstances will a refund be issued without the physical product being returned and evaluated. Refunds will be considered at the discretion of Viper International.

It is recommended to all customers that prior to using any tooling. It is always better to educate yourself and ask questions before ruining an expensive tool.

For any questions or concerns about a product return please use Contact Us page.

What this Return Policy simply means is that we stand behind our products and will repair or replace them when indicated. We will not, however, reimburse for a ruined component if a customer has not taken reasonable steps–as described above–to ensure that our tools meet the requirements of the job.

TERMS AND CONDITIONS

Your access to and use of viperbenchrest.com is subject to this Terms & Conditions Agreement and all applicable laws. By accessing and browsing viperbenchrest.com, you accept, without limitation or qualification, this Terms & Conditions Agreement. We may at any time revise this Terms & Conditions Agreement and you are bound by any such revisions. We suggest that you periodically visit this page to review this Terms & Conditions Agreement.

The graphic images and text contained in the viperbenchrest.com site is the exclusive property of Viper Bench Rest and Viper International, LLC and, except for personal use, may not be copied, distributed, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission. The content, arrangement, and layout of the viperbenchrest.com site, including but not limited to, the trademarks, service marks, text, and content, are proprietary and are protected from copying, imitation, communication, or simulation under domestic and international laws and are not to be reproduced, communicated, displayed, distributed, or transmitted without our prior written permission.

We strive to ensure that the information contained on the viperbenchrest.com site is accurate and reliable. However, errors may sometimes occur. Therefore, to the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, as it relates to this Site. We are not responsible for any damages or injuries caused by the use of viperbenchrest.com, including without limitation, viruses, omissions, or misstatements. We shall not be liable for any direct or indirect, special, consequential, or incidental damages that result from your use or inability to use this Site.

The Terms & Conditions Agreement shall be governed by the laws of the State of Michigan, without giving effect to any principles of conflicts of law. You agree that any action at law or equity arising out of or related to your use of viperbenchrest.com must be filed only in the state and federal courts located in the State of Michigan, and you submit to the personal jurisdiction of such courts.

If you have any questions or concerns about our website Terms & Conditions Agreement, please use Contact page.

WEBSITE ACCESSIBILITY

Viper Bench Rest/Viper International, LLC is committed to facilitating the accessibility and usability of all its digital properties, including viperbenchrest.com for all people with disabilities. Viper Bench Rest is in the process of implementing the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.1 Level AA (WCAG 2.1 AA) as its web accessibility standard. Our website will be tested on a periodic basis with assistive technology such as screen readers and screen magnifiers, and with users with disabilities who use these technologies.

Please be aware that our efforts are ongoing. If at any time you have specific questions or concerns about the accessibility of any particular web page, please use Contact page.

If you do encounter an accessibility issue, please be sure to specify the web page in your email, and we will make all reasonable efforts to make that page accessible for you.

PRIVACY POLICY

PERSONAL INFORMATION

Viper Bench Rest/Viper International, LLC (“us”, “we”, or “our”) operates viperbenchrest.com (the “Site”). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

INFORMATION COLLECTION AND USE

While using our Site, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to your name, address, email address, or phone number (“Personal Information”). We do not sell, trade, or rent your Personal Information to others. This does not include information provided to trusted third parties who help us in operating our website.

We may use third parties to provide services to you such as conducting surveys and supplying email newsletters. If Personal Information is provided by us or by you directly to any of these third parties, we require that such information be maintained by them in confidence. You should also be aware that we may disclose information about you if required by law.

LOG DATA

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, and the time spent on those pages and other statistics.

In addition, we may use third-party services such as Google Analytics that collect, monitor, and analyze trends and your movement for aggregate use.

Log Data is not linked to your personally identifiable information.

LINKS TO OTHER SITES

Occasionally, we may provide links to third-party sites on our website. We are not responsible for the content or information collection practices of those sites. The privacy policy of other sites may differ from Viper Bench Rest privacy policy. Please be sure to read the privacy policy of any third-party website before providing any Personal Information.

COOKIES

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

SECURITY

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy is effective as of 5/3/2022 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

QUESTIONS / COMMENTS

If you have any questions or concerns about our website Privacy Policy, please contact us at:

Viper International, LLC

626 S C Ave, Athens, Mi 49011

PH: (269)967-9955

Hours Monday - Friday 8 am - 5 pm ET.

Outside of these hours please email.